Terms, Ordering Information & FAQ
Ordering with Carlton Industries is quick and easy, choose from the following 5 methods: you can have a link to reset it sent to your email.
- Online shop 24 hours a day, 365 days a year at www.CarltonUSA.com
- Email us at sales@carltonusa.com
- Phone us Monday – Friday, 8:00 am – 5:00 pm CST at 1-800-231-5934 or 1-979-242-5055
- Fax your order 24 hours a day, 365 days a year at 1-979-242-5058
- Mail your order to Carlton Industries, L.P., P.O. Box 280, La Grange, Texas 78945
Free Samples
Yes! FREE samples of product materials are available. Please call our sales department at 1-800-231-5988.
Custom Orders
If you don’t see exactly the product you need, we’ll make it for you. Simply tell us what you’d like and our in-house graphics team will design your product then send you a proof. Once approved, our experienced team will fabricate your custom product right here, in our Texas plant. Due to variances of manufacturing, we may ship and bill you plus or minus 10% of your order. If you need to change or cancel your custom order, please call us immediately. Custom orders will only be billed for the amount of work completed.
Quotations
We can quote on many other products not shown in our catalogs. Call or email us for a fast quote for other items or larger quantities of items shown.
Pricing Policy
We strive to provide the most competitive pricing, and we make every effort to maintain that pricing, but due to unforeseen conditions, prices are subject to change. Pricing does not include freight and sales tax (where applicable). All payments must be made in US dollars.
Shipping Information
Our standard ship method is Federal Express Ground on orders up to 100 pounds. We can also ship via Parcel Post, UPS or Motor Freight. If you need your order to ship by airfreight, please let us know when placing your order. Shipping will be prepaid and added to your invoice or credit card payment.
Thousands of items are in stock and are shipped directly from our plant in La Grange, Texas the same day you place the order. Occasionally some items are drop-shipped from our vendors’ factories if this is more economical to you, our customers. Our sales team will give you an approximate arrival date when you place your order. Promised shipping dates are approximate and it is understood that orders cannot be cancelled or delivery of goods refused by purchaser due to delays on seller’s part resulting from conditions or forces beyond seller’s control.
Payment Terms
We accept American Express, MasterCard, Visa, Discover and IMPAC cards.We also sell via open account with terms of net 30 days to customers who have established accounts with us. Opening an account with us iseasy! Call our sales department at 1-800-231-5988 for details.
Minimum Order
Our minimum billing amount is $35.00. We ask for prepayment of anyorders below minimum, such orders are subject to a $5.00 handling charge, plus shipping.
Returns & Warranty
View our Return Policy & Warranty Information.