Return Policy

How to Return or Exchange

Please help us process your return quickly by calling our customer service department at 1-800-231-5988 within 30 days of receiving your order for a Return Authorization Number. After we receive your return, an exchange, credit or refund will be issued to you. On certain items and quantities, a restocking fee of no more than 20% will be accessed.

Warranty Information

We promise you, our customer, that you will receive high quality items free from material or workmanship defects and personalized as you requested, or we will replace the product or credit your account. However, Carlton makes no representation or warranty of any kind, expressed or implied, as to the suitability or fitness for a particular purpose of any other matter with respect to the goods ordered.